Privacy Policy

1. Who this covers

This policy applies to frequencybuilders.com, to our communications with clients and prospects, and to the software products we operate (FreqDine, FreqCuts, FreqLaw and others). Where we build a system for a client that the client operates, the client is the data controller and their own privacy policy applies to end users.

2. What we collect

• From this website: the details you give us in a form or on a call — name, phone, email, business name, and what you asked about. Standard analytics data (pages visited, device, approximate location) via cookies.
• From clients: billing details, the content and credentials you share for a project, and communication history.
• Inside our software products: the account holder's business details, staff logins, and the operational data the business enters (orders, customers, appointments, documents). We process this data to run the product for you.

3. Why we use it

To respond to enquiries, deliver and support the work you've hired us for, bill you, run and improve our products, and send you service messages. We send marketing only with your consent, and you can opt out at any time.

4. Who we share it with

Only with services needed to do the work — hosting and database providers, payment gateways, WhatsApp / Meta messaging APIs, email providers, and analytics tools — each under their own security terms. We do not sell personal data to anyone.

5. Where it's stored and how it's protected

Data is stored on cloud infrastructure with encryption in transit and at rest, access limited to people who need it, and separate tenants isolated from each other in our multi-tenant products. No system is perfectly secure; if we discover a breach affecting your data we will notify you without undue delay.

6. How long we keep it

Enquiry data for up to 24 months. Client and billing records for as long as required by Indian tax law. Product data for the life of your subscription plus 90 days, after which it is deleted unless you request an export first.

7. Your rights

You can ask us to access, correct, export or delete personal data we hold about you, or to stop marketing, by writing to the address below. We respond within 30 days. This policy is consistent with the Digital Personal Data Protection Act, 2023.

8. Cookies

This site uses essential cookies and analytics cookies. You can disable cookies in your browser; the site still works.

9. Changes

The current version is always at frequencybuilders.com/privacy. Material changes are notified to active clients by email.

10. Contact